LaunchSequence Privacy Policy
Privacy Policy for LaunchSequence
Last Updated: May 16, 2025
Introduction
This Privacy Policy describes how Clearwave Commerce LLC ("we", "our", or "us") collects, uses, and discloses your information when you use our LaunchSequence Shopify application ("App").
We take your privacy seriously and are committed to protecting any data that we collect from you. By installing and using our App, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information Provided by Shopify
When you install our App, we receive access to certain information from your Shopify store through the Shopify API, including:
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Store information (name, address, email, plan type)
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Access to theme-related information
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Access to product information (including draft products)
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Active session details
Information We Collect as You Use Our App
We collect the following information when you use the LaunchSequence App:
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Theme Scheduling Data: Information about your scheduled theme changes, including dates, times, and theme references
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Product Publishing Data: Information about products you've scheduled to be published
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Usage Data: Information about how you interact with our App, including features used and app performance metrics
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Log Data: Server logs, error reports, and app performance data to maintain and improve our service
How We Use Information
We use the information we collect for the following purposes:
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To Provide Our Services: Delivering the core functionality of scheduling theme changes and publishing products
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To Improve Our App: Analyzing usage patterns and enhancing the user experience
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To Communicate With You: Responding to inquiries and providing customer support
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To Ensure Security: Detecting and preventing fraudulent activity and ensuring the security of our App
Data Retention
We retain your data only as long as necessary to provide you with our services and for legitimate business purposes:
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Store Information: Retained for the duration of your subscription plus 30 days
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Theme Data: Retained for the duration of your subscription plus 30 days
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Scheduled Events: Retained for 90 days after execution
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Usage Analytics: Retained in aggregated form for up to 1 year
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Error Logs: Retained for 30 days
If you uninstall the App, we will delete your personally identifiable data within 30 days. We may retain anonymized, aggregated information for analytics purposes.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:
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Third-Party Service Providers: Vendors who provide services on our behalf, such as hosting or analytics. They are obligated to use your data only for the purpose of providing services to us.
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Legal Requirements: If required by law or in response to valid government requests.
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Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred as part of the business.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or method of storage is 100% secure, so we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have rights regarding your data:
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Access the personal information we hold about you
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Request correction of inaccurate data
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Request deletion of your data
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Restrict or object to our processing of your data
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Data portability
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Withdraw consent where applicable
To exercise these rights, contact us using the details below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We recommend reviewing this page periodically.
International Data Transfers
Your information may be transferred to — and maintained on — servers located outside of your jurisdiction, including the United States. By using the App, you consent to this transfer and processing.
Children's Privacy
Our App is not intended for individuals under 18. We do not knowingly collect personal data from children. If we discover such data has been collected, we will take steps to delete it.
Contact Us
If you have any questions about this Privacy Policy, please contact us: